Complejo Residencial Estudiantil “Level Up”

Author

Iserte Missé, Jorge

Abstract

The 2019-2020 academic year there was an offer of 97,500 beds available in residences of students in Spain in the face of a demand of 543,000 students, it is clearly observed a mismatch between supply and demand. This mismatch between supply and demand together with the low quality of the institutional operating product (customer service, administration of these) It has encouraged the promoters to promote these promotions. The current situation in Barcelona is as follows: every year the city of Barcelona welcomes approximately 60,000 students to the year and with only 15,000 beds to offer. This data shows us the enormous demand created by students who leave home... In Europe, the sector of residences for students (purpose-built student accommodation) grew by 43% in the first quarter of 2021 while in Spain it reached a growth of 37% in the year of the pandemic. Can say that it is a market that is growing At the state level, it is estimated that by 2023 there will be an increase in residences of 6,500 new beds and behind them large companies ready to invest. According to JLL (Jones Lang LaSalle) a specialized investment management and professional services firm in the real estate sector, the offer of places in residences will skyrocket soon, the most of them covered by large investments from international companies. The main need to cover, as can be seen in the context in which it is finds this market, it is a resource that by nature people must have, a bed to sleep in, apart from the daily problems that exist in residences. Seen the mismatch between supply and demand, according to Abel Pujol, more than 450,000 students in Spain are left without a place in the residences, thus causing them to use other channels to cover an essential need, for example, renting a room or sharing a flat with other people.
Just for the simple fact of having to move sea and land to be able to stay and have a place to clean up, eat and study, becomes so complex when there are no places in residences is without a doubt one of the worst tasks I have done during my time in the university. Being inside a student residence is a privilege, simply because the service offered, the state-of-the-art facilities and a team of people professionals, will undoubtedly solve more than what the client expected. In response to this need, we provide the client with a place with Premium services together with a quality service staff to live up to the expectations of our customers. In our company we are sure that with a trained, united, committed team and with values ​​make a difference in terms of the experience inside and outside our promotion. In addition, encourage financial education inside and outside the promotion, collaborating with professionals, businessmen and economists to give small talks on this subject so unknown and so much needed today. We want to create experiences unique in order to enrich the university stage of the clients we serve. Based on observed reviews and conversations with college residents, The main problems with these promotions are: a poor internet connection stable, the food is not good and the low quality of customer service is what stands out the most people who have been living long stays in residences. the internet is something essential for a student, a large part of their lives is on the internet and without it Impossible to deliver or stay focused. Dealing with the client can reach be informal, but the solution to your problems has to be immediate and with the greatest efficiency possible, and always with professionalism and respect. Here we believe that the relationship between people is the most valuable and that, after all, is what makes the experiences unique.

Director

Arlández Mañá, Alex

Degree

IQS SM - Undergraduate Program in Business Administration and Management 

Date

2022-09-12